FAQs

Will I receive a gift box?

Yes!! All our orders are delivered in a gift box and it’s free unless you want two boxes for gifts (extra charge per box $13.50). You
will receive your gift ready for you to give.

Will multiple items be shipped in the same gift box?

Yes, if we receive an order for one or more items, we will pack all these items into one gift box. Ready for you to give without having to
repack. 

I want to order for two different babies can I get two separate gift boxes?

Yes of course, just tick the extra gift box at check out and write which swaddles you want in the extra gift box. Extra
gift box is $13.50.

I want to order for two different babies can I get them shipped to two different addresses?

This is only possible where both gifts are being delivered to the same address. If you want to order for two babies and have the orders sent to different addresses, then you will need to make two separate orders on
our site.

How long will my order take to get shipped?

We are located in Sydney, and we use Australia Post for our
deliveries. Here is a guide for each of main cities in each state: Estimated
delivery time for standard delivery

Sydney – 4 to 6 business days 

Melbourne – 4 to 7 business days

Brisbane – 4 to 6 business days

Adelaide – 6 to 9 business days

Perth – 7 to 10 business days (Please consider Express Delivery for Perth and
other WA areas)

Hobart – 6 to 8 business days

Darwin – 6 to 15 business days (approx. 3 weeks. Please consider Express Delivery for Darwin and NT areas)

Express delivery: Orders placed before 11am will be
delivered in 1 to 2 business days in Sydney, Melbourne, Brisbane, Adelaide,
Hobart and Perth (CBD only, 2 business days to Perth Metro area). Express
shipping to Darwin will take 2-3 days. 

How much does shipping cost?

Shipping options

$18.50
Standard Shipping – flat rate anywhere in Australia.

$23.50
Express Shipping – flat rate anywhere in Australia. Orders placed before 11am will be delivered the next business day in the Australia Post. Express Delivery Area.

There is free standard shipping within Australia for orders of over $150.

How will I know if my order has been shipped?

When your order is shipped, you’ll receive an email with a tracking number so you can check the progress of the order. 

 What payment methods are accepted?

We accept the following payment methods on our website.

  • Visa
  • Mastercard
  • PayPal
  • AfterPay

Note - All payments must be made via our website. 

What do I do if I have a problem with my order?

We do pride ourselves on the quality of our products so if you have any issues that you think need to be fixed, please contact us at info@inthebeginningboutique.com.au so we can understand the issue and try to offer a solution for you. Photos are always helpful if there is a problem with a product. Please be reassured that in the unlikely event that there is an issue with the quality of your gift we
will replace it with a new one or an item of similar value. For more information,
please see our returns policy. 

 

How do I wash my swaddles?

To keep your swaddle in the best condition, we recommend machine washing on a gentle
cycle in cold water and air drying or tumble drying on low heat. Wash separately before use. Do not bleach. Do not dry clean.

Like other loosely woven natural fibres, some lint and pilling may be noticeable with new fabric. Remove excess lint with an adhesive lint roller. As gauze is a delicate fabric, it is best to keep your blanket away from Velcro or anything else that can catch and snag the fabric.